Terms of Service

1. What doop is — and what it is not

doop is a marketplace venue that connects people who own music and sound gear (owners) with people who want to rent it (renters).

• The rental agreement is between the owner and the renter. doop is not a party to the rental, and does not own, possess, inspect, or deliver the gear.
• doop is not an insurer and provides no insurance (see “No insurance” below).
• doop collects payments from renters as the owner's limited payment collection agent — paying doop discharges your payment obligation to the owner.
• Owners are independent lessors of their own property, not employees or agents of doop. Owners set their own prices, availability, and cancellation policy.

2. Accounts and identity verification

• Provide accurate information and keep your account secure; you're responsible for activity on it.
• Before certain actions (a renter's first booking, an owner's payout onboarding) we require identity verification through Stripe. This can include a government-ID check and a biometric selfie match, which requires your separate express consent in the verification flow. If you prefer not to use biometric verification, contact us for a manual alternative.
• We may suspend or close accounts for fraud, misrepresentation, unsafe gear, or policy violations. Where fair, we'll warn first.

3. Listings — what owners promise

By publishing a listing, you confirm that:

• It's your own gear (or you're expressly authorized to rent it out), it's located in Ontario, and renting it doesn't violate any agreement you have — note that personal home/contents insurance commonly excludes gear rented for money.
• The listing is accurate: brand, model, condition, functional status, known quirks, and replacement value. Photos show the actual item.
• The gear is genuine — no counterfeits or replicas. Brand names may only be used to accurately describe genuine gear, and must not suggest the brand endorses your listing.
• The gear is safe and works as described. For mains-powered or amplified gear: no known electrical faults, damaged cords or plugs, or unsafe modifications.
• The replacement value is honest — the realistic current cost to replace the item. It caps the renter's responsibility, so inflated values are a violation and claims are limited to substantiated value.

4. Bookings and the rental agreement

When a booking is confirmed (instantly for Instant Book, or when the owner approves a request), the owner and renter form a rental agreement with each other on these terms:

• The rental runs from pickup to return on the booked dates. Pickup and return each require both parties to confirm in the app; condition notes and photos recorded at handoff are the shared evidence.
• Renters must use the gear carefully and only for its intended purpose, must not repair, modify, lend, or sub-rent it, and must keep it in their control (never unattended in a vehicle).
• Return the gear on time, in the condition received (normal wear excepted), with all accessories. Late returns can be charged additional days at the listed rate.
• If the gear is materially not as described or appears unsafe at pickup, the renter may decline pickup and report it — the booking is cancelled with a full refund.

5. Fees, payments, and taxes

• Pricing is itemized before you pay: the rental subtotal (set by and paid to the owner), the doop fee (12% of the subtotal, covering our service and payment processing), and any deposit hold. Checkout is your express opportunity to accept or decline.
• Payments are processed by Stripe — doop never stores your card number. Owners receive the subtotal via Stripe Connect after onboarding for payouts.
• Owners are responsible for their own income-tax obligations and, where required, GST/HST on their rentals. Applicable taxes may be added at checkout once doop is required to collect them.

6. Security deposits

• Listings may carry a refundable security deposit, capped at CA$1,000, placed as a pre-authorization hold on the renter's card — not a charge.
• The hold is released after both parties confirm a clean return.
• If damage, loss, or a late return is claimed, we may capture up to the substantiated amount (never more than the hold), based on handoff evidence and both parties' input.
• Card networks limit hold durations; if a claim outlasts the window we may re-authorize or charge-and-refund instead. Hold amount, timing, and capture conditions are shown at checkout.

7. Renter responsibility for the gear

• From pickup until confirmed return, the renter is responsible for the gear — loss, theft, and damage beyond normal wear — up to the item's listed replacement value.
• The deposit is applied first toward any substantiated claim; the renter remains contractually liable for the substantiated remainder up to the replacement-value cap.
• Renters are not responsible for normal wear, pre-existing faults or misdescription, failures not caused by misuse, or the owner's own negligence.
• Owners must raise claims within 72 hours of the (scheduled) return, with handoff evidence. doop administers the process between the parties but does not guarantee payment beyond the deposit actually captured.

8. No insurance

• doop does not sell or provide insurance, and nothing in these Terms — including the deposit and responsibility provisions — is insurance or a damage waiver.
• Owners rent out gear at their own risk, protected by the deposit, the renter's contractual responsibility, verification, and reviews.
• Personal home, contents, or instrument policies commonly exclude gear rented for money and gear in someone else's custody. Either party may purchase their own commercial coverage.
• If doop later offers a protection product, it will be underwritten by a licensed insurer under separate terms.

9. Cancellations, refunds, and no-shows

• Each listing shows the owner's cancellation policy (default: full refund of the subtotal for cancellations 48+ hours before pickup). The subtotal is refunded per that policy.
• The doop fee is refunded for cancellations 48+ hours before pickup. Within 48 hours of pickup — and for same-day/next-day bookings cancelled at any time — it is non-refundable, as a genuine pre-estimate of costs we've already incurred (payment processing, which processors don't return on refunds, plus verification and administration).
• Each booking has a pickup window. If the renter doesn't appear within it, the owner may (but is not required to) cancel as a no-show, in which case the booking is non-refundable. Forfeiture is never automatic.
• Early returns are treated as a partial cancellation of the unused days under the owner's policy.
• If an owner cancels a confirmed booking (other than a documented emergency or renter breach), the renter gets a full refund including the doop fee, and repeat cancellations have platform consequences for the owner.

10. Reviews and your content

• Reviews can only be left by parties to a completed (or properly cancelled/no-showed) booking. Be honest and factual. We never pay for or reward positive reviews, and owners cannot suppress negative ones.
• We may remove reviews that violate these rules — including retaliatory reviews after a documented no-show — and we act promptly on credible complaints sent to legal@doop.to. A review by a renter who no-showed doesn't count toward the owner's rating.
• You keep ownership of your content (listings, photos, reviews, messages). You grant doop a non-exclusive, royalty-free, worldwide, sublicensable licence to host, display, adapt (crop/resize/format), and use it to operate and promote doop, and you waive moral rights to the extent needed for those uses. You confirm you have the rights to what you post.
• Copyright complaints (Canada's notice-and-notice regime): send notices with the Copyright Act s.41.25 particulars to legal@doop.to — we forward compliant notices to the poster and keep the required records. Our own rules also require photos to be of your own gear.

11. Prohibited conduct

No taking transactions off-platform to avoid fees after connecting through doop; no fraud or misrepresentation (including inflated replacement values or fake reviews); no listing gear you don't own or control, counterfeit gear, or known-unsafe gear; no harassment, scraping, interfering with the service, or unlawful use.

12. In-person handoffs and safety

Rentals involve meeting people you may not know. You decide whether, where, and how to meet — we recommend public, well-lit locations, and bringing a friend for high-value handoffs. doop verifies identity signals but does not vet, supervise, or guarantee any user or meeting, and is not responsible for users' conduct.

13. Electrical and sound gear — assumption of risk

Amplifiers, PA systems, and other mains-powered or high-output gear carry inherent risks — electric shock, fire, and hearing damage — even when well maintained. By renting such gear you confirm you're competent to use it, will follow manufacturer guidance, will immediately stop using anything that smells, smokes, sparks, or trips power, and voluntarily assume these inherent risks. This section doesn't exclude liability that can't be excluded by law, and doesn't excuse an owner who lists gear they know to be unsafe.

14. Disclaimers and limitation of liability

• Gear on doop is owned and described by owners, not by us. To the maximum extent permitted by law, doop provides the platform “as is” and makes no warranty about any gear, listing accuracy, or any user.
• To the maximum extent permitted by law, doop's total liability for all claims is capped at the greater of CA$100 and the doop fees you paid in the previous 12 months, and doop is not liable for indirect or consequential losses (lost gigs, profits, data).
• The cap does not apply to doop's gross negligence or wilful misconduct, fraud, death or personal injury caused by doop's negligence, or any liability that can't be limited under applicable law.
• Nothing in these Terms excludes or limits rights you have under the Ontario Consumer Protection Act or other laws that cannot be waived.

15. Indemnity

You'll indemnify doop against third-party claims arising from your breach of these Terms, your content, your gear (owners), or your use of rented gear (renters) — except to the extent caused by doop's own negligence.

16. Governing law and disputes

These Terms and every rental agreement formed through doop are governed by the laws of Ontario and the federal laws of Canada. Disputes go to the courts of Ontario, including Small Claims Court for qualifying amounts — though we'd appreciate the chance to resolve things informally first. These Terms contain no arbitration clause and no class-action waiver.

17. Changes and contact

We may update these Terms. For material changes we'll notify you and require re-acceptance at your next booking or listing; the version you accepted is recorded on your account.

doop (legal entity being incorporated) · registered address to follow · legal@doop.to